Refund Policy
You have 30 days from the day you receive your order to request a return.
Return conditions
- Items must be unused, in their original condition and original packaging.
- Proof of purchase (your order number) is required.
- For hygiene reasons, some items worn against the skin cannot be returned once unwrapped.
How to return an item
Contact us through our contact page with your order number and the reason for the return. We will send you the return address and instructions. Items sent back without a prior request cannot be accepted.
Damaged or wrong items
If you receive a defective, damaged or wrong item, contact us as soon as it arrives with a photo: we will offer an exchange or a refund at no cost to you.
Refunds
Once we receive and inspect the returned item, we let you know whether the refund is approved. Approved refunds are issued to your original payment method within 14 days.
Exchanges
To exchange an item for another size or color, the quickest way is to return it and place a new order.